Enterprise Solutions
Maintenance & Support
Ongoing care for delivered software: fixes, updates, security patches and improvements.
Problems we solve
Sound familiar?
- Software was delivered but nobody owns its upkeep
- Dependencies and security patches fall behind
- Small changes take too long to get done
Capabilities
- Defect resolution
- Dependency and security updates
- Performance and reliability reviews
- Planned enhancement releases
Deliverables
- Support agreement
- Monthly maintenance report
- Patched and tested releases
- Updated documentation
Boundaries
- Support hours and response targets are written into the agreement
- Work on software we did not build starts with an assessment
Process
From discovery to hand-over
- 01
Discover
Understand the process, people, constraints and success measures before proposing a solution.
- 02
Design
Prototype the experience and architecture; agree scope and acceptance criteria.
- 03
Build
Deliver in short, demonstrable increments with automated tests.
- 04
Integrate
Connect to existing systems and migrate data with validation.
- 05
Improve
Measure in production, hand over cleanly and keep improving.
Discuss a maintenance & support project.
Tell us about the problem and the systems involved. We will reply with questions or a proposal for a discovery conversation.